Surveys & builder
NPS, CSAT, Customer Effort, General Feedback and Freestyle surveys, custom scales, picture answers, logic, your own survey page look and spreadsheet import.
Customer and employee feedback
See what drives your score
Build NPS, CSAT, effort and fully custom surveys. Send them by email or SMS in four languages. Confidentiality is enforced at every step, so people say what they actually think.
Free plan · no card needed
Customer pulseSample data
Net Promoter Score+42▲ 6 vs last survey
- Promoters 58%
- Passives 26%
- Detractors 16%
What drives itUnfavourableFavourable
Waiting time54%
Staff86%
Price63%
Biggest opportunity: Waiting time
Responses per week248 responses76% response rate
ENعதहि
Question 3 of 8
How satisfied are you with the support you received?
Very dissatisfiedVery satisfied
NextAbout bebonium
What is bebonium?
bebonium is an online survey platform for customer and employee feedback. Build NPS, CSAT, customer effort and fully custom surveys, send them by email, SMS or a shared link, and see what drives your score on favourability dashboards. Surveys run in English, Hindi, Tamil and Arabic, and every organisation starts on a free plan.
Who it’s for
Customer experience teams
Measure NPS, CSAT and customer effort after a purchase, a visit or a support case, and see which parts of the experience move the score.
HR and people teams
Run confidential employee surveys where small groups stay hidden, then compare results by department or region to see where to focus.
Teams starting small
Start on the free plan with every survey type and no time limit. Buy a plan online with UPI, a card or netbanking when you need higher limits.
Why bebonium
Feedback only helps when people trust it — and you can act on it
Most survey tools stop at collecting answers. bebonium is built around the two things that decide whether feedback is useful: whether people feel safe being honest, and whether you can see what to fix.
The problem
People hold back when they don't know who will read their answers.
With bebonium
Confidential and anonymous modes are enforced by the product: small groups are never shown, and anonymous responses are never linked to a person.
The problem
A single score doesn't tell you what to change.
With bebonium
Drivers break favourability down by question group and question, and show where to focus first and what to keep doing.
The problem
A survey in one language leaves people out.
With bebonium
One link works in English, Arabic, Tamil and Hindi. Respondents switch language themselves, right-to-left included.
The problem
Rebuilding contact lists for every survey wastes days.
With bebonium
Keep one audience with your departments and regions, then launch to everyone, a filtered group, or only those who haven't answered.
Features
Everything from the first question to the last insight
Six areas, one product — designed to work together.
Distribution & people
One audience with your grouping fields, Excel and CSV import, HR system sync, email and SMS launches, personal one-time links and open share links.
Insights & results
Favourability, answer distribution, drivers and where to focus, comparison with your last survey, a heatmap, every comment, response times and a PDF report.
Privacy & confidentiality
Confidential and anonymous modes, minimum group sizes, survey keys kept out of URLs and logs, and no record of the language people answer in.
Languages
English, Arabic (right-to-left), Tamil and Hindi on one link, inline translation per question, and fallback to your default language.
Teams & security
Team invitations, Google and Microsoft sign-in, your company domain, page-level roles, an activity log, support tickets and support access only when you allow it.
How it works
Build, launch, understand
Build
Pick a survey type, group your questions, add logic, design your own scales and give the survey page your own look — or import questions from a spreadsheet.
Launch
Send personal one-time links by email and SMS from saved templates, or share one open link. Remind the people who haven't answered.
Understand
Read favourability, drivers, where to focus and the 12-week trend — filtered and compared by your own grouping fields — then download a PDF report to share.
Privacy by design
Two clear promises. Both enforced.
Choose a privacy mode for each survey before you publish. Respondents see the promise up front, and it can't be changed once answers start arriving.
Confidential
- Filter and compare by department or region
- Groups below the minimum size are hidden
- Nobody sees whose answers are whose
Anonymous
- Responses never linked to a person
- Times stored to the day only
- Overall, groups and drivers only
Languages
One survey, four languages
Write your questions once, translate them inline, and let every respondent answer in the language they're most at home in — including right-to-left Arabic.
Englishالعربيةதமிழ்हिन्दी
- ENHow satisfied are you with the support you received?
- ARما مدى رضاك عن الدعم الذي تلقيته؟
- TAநீங்கள் பெற்ற ஆதரவில் எவ்வளவு திருப்தி அடைந்தீர்கள்?
- HIआपको मिली सहायता से आप कितने संतुष्ट हैं?
Find out what your people really think
Start free, or talk to us about rolling bebonium out across your organisation.